Carrum Downs
636 Frankston-Dandenong Rd
Tel: (03) 97826644
Fax:(03) 9782 6655
Email: carrumdowns@hellohello.com.au
Located 5 minutes drive south of Dandenong on the Frankston-Dandenong Road the Carrum Downs store is just 10 minutes drive from the Princess Hwy the Monash Freeway and the peninsula freeway. There is an acre and a half of plants on display with plenty of pots, pebbles, tools, potting mix and bargains.
Help
If you need assistance or information, ask any of our staff in the bright blue "hellohello" uniforms. Each staff member has a different job such as watering, restocking or sales, if that person can't help they will direct you to the right person to assist you.
Trolleys
If you need a trolley, empty ones are kept by the entry or exit gates or just ask any of our staff and they will find you a trolley.
EFTPOS & Credit cards
Eftpos, Visa, Bankcard & MasterCard are all welcome. Unfortunately we do not accept cheques, Amex or Diners Cards.
Put Plants Aside
If you wish to have plants put aside so that you can pick them up later, select your plants, take them to the shop area, pay a deposit and they will be put in our holding yard.
Delivery
If you wish to have plants delivered, we deliver Melbourne wide almost every day. Ask our staff in the information shed for the price to deliver to your area.
Getting Plants To & Packing your Car
If you need to get plants to your car or if you are not sure how to pack your vehicle, ask our staff and we will help you take the plants to your car & pack them for you.
Toilets
Please ask out staff to direct you to the toilets located in the nursery.
Complaints
If you have any problems with our products or service do not hesitate to complain to any of our staff, tell our nursery leader, call us on 03 97826644 or email us at info@hellohello.com.au we love to hear complaints as it gives us a chance to correct the situation.
Receipts
All prices shown are GST inclusive although GST is shown as a separate amount on the bottom of your invoice.
Exchange of Goods
We are happy to exchange goods within 14 days of purchase as long as they are in the same condition as when they were purchased. Plants that have been planted or have wilted will not be accepted for exchange. It is at the managers' discretion to exchange or replace goods purchased. This will only be considered upon presentation of your original cash register receipt. We are not able to give cash refunds, credit notes will be issued where applicable.

Please be advised that availability & prices may change without notice.
Hours 9:00 AM -5:00 PM Monday to Sunday